1. Eligibility for Returns

Return eligibility depends on the product condition:

New Products

• Returnable within 7 days of delivery.

• Must be unused, unopened, and in original packaging.

• A valid reason for return (e.g., wrong item, damaged, or defective) is required.

Used & Overstock (Outlet) Products

• These items are sold as-is.

• Return is only accepted if:

  • The item is not as described

  • The item is defective and non-functional upon arrival

• Must be reported within 48 hours of delivery with photo/video proof.

2. Non-Returnable Items

• Items marked as “Final Sale”

• Opened hygiene-related products (e.g., earphones, personal care items)

• Products damaged due to misuse or incorrect handling

3. How to Request a Return

• Log in to your DawerOnline account

• Go to Orders > Request Return

• Upload clear images/videos if the item is defective or incorrect

• Our support team will review the request within 1–2 business days

4. Refund Process

• Refunds are issued after item inspection and approval

• Refunds may be processed:

  • As a wallet credit on DawerOnline

  • To the original payment method (for prepaid orders)

• Shipping fees are not refunded unless the return is due to our error

5. Return Shipping

• In most cases, the customer covers return shipping

• If the item was defective or incorrect, DawerOnline or the seller will cover the cost